6KBW College Hill are committed to ensuring that our complaints policy is compliant with the Bar Standards Board and the Legal Services Guidelines. Our aim is to provide you with a good service at all times. However, if you have a complaint, you are invited to let us know as soon as possible. A formal complaint must be made as soon as reasonably possible and in any event within six months of the act being complained of, or within six months of the end of any informal action taken, save in exceptional circumstances.
Letter of Complaint
Please give the following details:
- Name of Counsel or member of staff
- Date of complaint
- Case name
- Court or conference
- Details of complaint
Please address your letter to: Andrew Barnes, Senior Clerk, 6KBW College Hill, 21 College Hill, London, EC4R 2RP. Alternatively you can address your letter to David Perry QC and Simon Denison QC if your complaint is regarding the Senior Clerk.
Acknowledgment of Complaint
We will, where possible, acknowledge receipt of your complaint within seven days and provide you with details of how your complaint will be dealt with.
Resolution of Complaint
We will aim to resolve complaints within 28 days. Once an assessment and investigation has been completed with will respond in writing with any decision made.
If you are unhappy with the outcome you may take up your complaint with the Legal Ombudsman. The Legal Ombudsman is an independent organisation. It deals with complaints about the service provided by all types of lawyers in England and Wales. You can contact them as follows:
Address: Complaints Team, Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ
Telephone: 0300 555 0333
Bar Standards: www.barstandardsboard.org.uk
Legal Aid: www.legalservices.gov.uk